Careers at Australis Music

Australis Music Group is a specialist distributor of Musical Instruments, Light and Sound products to the trade only market and has been since its inception in 1972.  We provide a top quality service and value added solutions based on our expertise gained from over 45 years of experience in distribution. We are proud to provide a portfolio of complimentary products to resellers, audio visual integrators, installers and contractors not only in Australia, but also worldwide.

“To inspire through music, light and sound”

We are supported by a team of technical experts in each field that allows us to offer a full advisory service - be it fully specified systems for large scale implementations and provisioning, or simply end-point sound through a range of musical instruments, lighting or professional audio products.  We strive to be the Provider of Choice, the Employer of Choice and the Investment of Choice (for all our stakeholders) within the music industry.

About the business and the role

Australis Music Group is Australia's largest independent distributor of Musical Instruments and Pro Audio Equipment. Due to our continued growth, we are seeking an experienced addition for our Customer Service Team – specialising in Musical Instruments and Audio gear. This is a full-time roll and will be based in our Riverwood Office and Distribution Centre.

The ideal candidate would be someone who lives and breathes guitars, musical instruments and accessories in the retail and live music sectors, but who is also looking to work in a professional hard-working environment.

Reporting directly to the Customer Service Leader you will be responsible for maintaining a high level of customer service for retailers and business partners alike across Musical Instruments and Audio businesses.
There is also a keen focus on identifying and cultivating business opportunities within the industry to develop the brand portfolio and Australis relationships into.


Job tasks and responsibilities

  • Providing a high level of service, follow up and knowledge to our customer base
  • Be a source of knowledge in the internal sales team and be a product champion for musical instrument and electronic audio gear plus guitars, and all things fun
  • Daily order entry and maintenance for customer orders
  • Notification of stock availability to customers
  • Answering inbound call enquiries from customers and Sales Representatives
  • Making outbound sales calls to customers and Sales Representatives
  • Customer account enquiry handling
  • Administrative support for our Sales Representatives
  • Assisting with additional administrative tasks
  • Contact database management
  • Reporting on house accounts and how to maximise sales


Skills and experience

Ideally you will have prior experience in B2B sales ideally in the musical instruments, audio or associated industries.  To be successful in the role, you will want to possess the following key skills:

  • Experience in a Customer Service / Call Centre environment with the ability to up-sell and offer add-on sale options where opportunities are presented
  • A team player that has great interpersonal and communication skills
  • Intermediate MS Office suite skills (Outlook, Excel)
  • Excellent data entry and attention to detail
  • Excellent time management skills
  • Effectively manage and prioritise tasks and multi-task in a fast-moving environment
  • CRM use experience
  • An interest in guitars, and musical instruments is a must
  • A willingness to learn and adapt
  • Sound numeracy and literally skills to communicate with internal and external stakeholders
  • Experience with ERP systems e.g. Microsoft Business Central is advantageous


Job benefits and perks

Car Parking is available on-site, or 1.3km to public transport including train network.

All applicants must be able to work full time in Australia.

Come work with some of the biggest brands in Musical Instruments and Pro Audio.  Culture and fit is as important to us as skills!

Australis is looking for a problem solving and detail driven Junior Web Marketing & IT Support to join their ICT Task Force.

The purpose of this role is to ensure that our team is supported well, so that we can provide consistent and high-quality data and therefore digital experience to our internal and external customers.  

The role holder will be working with both the marketing and IT teams on ensuring all item data and imagery is accurate and fully enriched through development of webscraping and data mining. 
You'll be assisting across 7 websites, working in our central content management system with the ability to create graphic assets and banners across platforms and campaigns for the constant refreshing of the site to offer an excellent user experience.  

The role is perfect for an energetic, detail orientated lover of instruments and audio that is a mix of IT, Data and Marketingto join a team of skilled technology driven professionals.  
Someone who is meticulous for accuracy and has a great grasp of the Microsoft Office Suite particularly Excel for data manipulation and reporting.

There is so much room to learn and grow within the team and business.


Job tasks and responsibilities

  • Data manipulation and checks as required in Excel with a focus on accuracy and integrity – including assisting in the item data life cycle – creation, price changes, and end of life management.
    You are deadline driven so we never miss global product release dates!
  • Basic support of internal and external users - answering queries in a timely manner and even suggesting new functions to solve FAQ's.
  • Exposure to Adobe Creative Cloud platforms is important for resizing banners/images and working with brand assets.
  • Participate in and learn within business wide project pieces relating to data, image optimisation, search algorithm, effective Adword understanding and more. 
  • Assist the wider team with Microsoft Suite and basic support of the website platform / CMS (Dynamic Web).


Skills and experience

Training will be provided for business specific applications, solid experience in Excel, plus O365 suite including SharePoint or Microsoft Business Central would be advantageous!

You will ideally have:

  • 2-4 years of experience in website CMS / data administration roles
  • Intermediate / Advanced skills using Microsoft Office - particularly in Excel including the ability to use formulas and working with Macros - Power Query knowledge would be advantageous! 
  • A passion for technology and evolving efficiencies, with a basic understanding of HTML 
  • Excellent attention to detail, good communication, presentation, and time management skills, we want you to be driven and autonomous!
  • Experience with image and asset creation would be important to know or learn quickly

Job benefits and perks

The job will be based at our Riverwood Office / Warehouse Locations, there is parking on site or it's a 1.3km walk from Riverwood Train station.

Competitive Salary to be based on previous role experience, problem solving and support/communication capabilities.  You must be eligible to work in Australia full time.

Apply through Seek today! We are looking for applicants who are keen and can start as soon as possible.

Australis Music Group is Australia's largest independent distributor of Musical Instruments and Pro Audio Equipment. 

Due to our continued growth, we are expanding our warehouse and are seeking FOUR hard working and experienced high-reach forklift operators. 

All based in our Riverwood Distribution Centres - there are: 

  • TWO full-time rolls
  • TWO 20-hour part-time afternoon shift roles


About the role:
You will have an outstanding safety record and ability to demonstrate safe forklift operation practices with High Reach forklifts across multiple activities including: 
- Assisting with moving freight within the warehouse
- Receiving, Put Aways and Replenishment utilising RF Scanners
- Loading & Unloading containers

The role is full-time, currently with early finishes on Fridays.

* Immediate start for all FOUR positions
* Part Time roles are both 4pm - 830pm shifts five days a week
* Located in the Goodman Business Park 250m from the M5 for easy access
* Free Parking on site
* Great Team work environment - Very supportive

About you:
You will have a positive attitude with a strong work ethic
* Must have a valid LF license
* Comfortable with forklift operations
* Physically fit - Manual handling of 10-20KG boxes