Australis Music Group is a specialist distributor of Musical Instruments, Light and Sound products to the trade only market and has been since its inception in 1972. We provide a top quality service and value added solutions based on our expertise gained from over 45 years of experience in distribution. We are proud to provide a portfolio of complimentary products to resellers, audio visual integrators, installers and contractors not only in Australia, but also worldwide.
“To inspire through music, light and sound”
We are supported by a team of technical experts in each field that allows us to offer a full advisory service - be it fully specified systems for large scale implementations and provisioning, or simply end-point sound through a range of musical instruments, lighting or professional audio products. We strive to be the Provider of Choice, the Employer of Choice and the Investment of Choice (for all our stakeholders) within the music industry.
Due to our continued growth, we are seeking an experienced addition for our Customer Service Team – specialising in Musical Instruments and Audio gear based in our funky new Riverwood Office and Distribution Centre.
Do you live and breathes guitars, musical instruments and accessories?
Driven by sales and helping retailers and live musicians with best practice?
Are you looking to work in a professional hard-working environment?
Reporting directly to the Customer Service Leader you will be responsible for maintaining a high level of customer service for retailers and business partners alike.
A keen focus on identifying and cultivating business opportunities within the industry to develop the brand portfolio and Australis relationships.
Job tasks and responsibilities:
Continuous high level of service & follow up to our customer base
Be a source of knowledge in the internal sales team and be a product champion for guitars, drums, accessories and electronic audio gear
Daily order entry and maintenance for customer orders
Answering inbound call enquiries plus making outbound sales calls
Customer account enquiry handling and stock availability notifications
Administrative support for our Sales Representatives
Assisting with additional administrative tasks
Contact database management
Reporting on house accounts to maximise sales and get bonuses
Skills and experience:
While an interest in guitars, and musical instruments is a must
Ideally you will have prior experience in B2B sales ideally in musical instruments, audio or associated industries. To be successful you will want to possess the following key skills:
Experience in a Customer Service / Call Centre environment with the ability to up-sell and offer add-on sale options where opportunities are presented
A team player that has great interpersonal and communication skills
Sound numeracy and literally skills to communicate with internal and external stakeholders
Experience with ERP systems e.g. Microsoft Business Central is advantageous
Intermediate MS Office suite skills (Outlook, Excel)
Excellent data entry, time management and attention to detail
Effective prioritisation / multi-tasking in a fast-moving environment
A willingness to learn and adapt
CRM use experience would be great!
Car Parking is available on-site, or 1.3km to public transport including train network.
All applicants must be able to work full time in Australia.
Do you want to kickstart your career in IT and Web Marketing?
Would you like to join a dynamic team of skilled technology-driven professionals?
Are you an energetic, detail orientated lover of instruments and audio?
Then you’re in luck because Australis is looking for someone to join our Web Marketing and IT Support Task Force. Come work with some of the biggest brands in Musical Instruments and Pro Audio. Culture and fit is as important to us as skills!
You will be working with both the Marketing and IT teams on ensuring all item data and imagery is accurate and fully enriched through development of webscraping and data mining.
You'll be assisting across 7 websites - B2B and B2C giving you a myriad of experience. Working in our central content management system with the ability to create graphic assets and banners across platforms and campaigns for the constant refreshing of the site to offer an excellent user experience.
The role is perfect for an energetic, detail orientated lover of instruments and audio that is a mix of IT, Data and Marketing to join a team of skilled technology driven professionals.
There is so much room to learn and grow within the team and business.
Data manipulation and reporting checks in Excel with a focus on accuracy and integrity – including assisting in the item data life cycle – creation, price changes, and end of life management.
You are deadline driven so we never miss global product release dates!
Support of internal and external users - answering queries in a timely manner and even suggesting new functions to solve FAQ's.
Exposure to Adobe Creative Cloud platforms is important for resizing banners/images and working with brand assets.
Participate in and learn within business wide project pieces relating to data, image optimisation, search algorithm, effective Adword understanding and more all the while assisting the team.
Skills and experience
Training will be provided for business specific applications, solid experience in Excel, plus O365 suite including SharePoint or Microsoft Business Central would be advantageous!
You will ideally have:
1-2 years of experience in website CMS / data administration roles
Intermediate / Advanced skills using Microsoft Office - particularly in Excel including the ability to use formulas and working with Macros - Power Query knowledge would be advantageous!
A passion for technology and evolving efficiencies, with a basic understanding of HTML
Excellent attention to detail, good communication, presentation, and time management skills, we want you to be driven and autonomous!
Experience with image and asset creation would be important to know or learn quickly
Competitive Salary to be based on previous role experience, problem solving and support/communication capabilities. You must be eligible to work in Australia full time.
You will have outstanding guitar skills with the ability to do quick quality checks across some of the most renouned international guitar brands to ensure they go into the Australian market 'Check'd and Tech'd:
- Utilising RF Scanners to pick and QC guitars required for order fulfilment
- Quick QC checks including checks of physical attributes, intonation, frets and more - all within 10 minutes per guitar
The role is full-time, currently with early finishes on Fridays.
Located in the Goodman Business Park 250m from the M5 for easy access or 1.3km from the train station
Free Parking on site
Great Team work environment - Very supportive with room to grow
You will have a positive attitude with a strong work ethic with a great safety record.
Absolute understanding and love of all things guitars
Experience handling guitars in a retail, live performance or servicing environment
Comfortable with warehouse and distribution operations
Physically fit - Manual handling of 8 - 12kg boxes
Applications with a cover letter should be sent to firstname.lastname@example.org